Privacy Policy

Introduction

Osborn Associates Ltd ("we", "us", "our") is committed to protecting the privacy and security of personal information. This privacy policy describes how we collect, use, store and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Osborn Associates Ltd is a company registered in England and Wales (Company Registration Number 02935660) with its registered office at South Barn, Crockham Park, Edenbridge, Kent TN8 6SR.

Information We Collect

We may collect and process the following categories of personal data:

How We Use Your Information

We use your personal data for the following purposes:

Legal Basis for Processing

We process personal data on the following legal bases:

Data Sharing

We do not sell, trade or rent your personal data to third parties. We may share your information with trusted third parties in the following circumstances:

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. The retention period will vary depending on the context of the processing and our obligations.

For enquiries that do not result in a business relationship, we will typically retain your data for no longer than two years. For client and project-related data, we retain information for a period appropriate to professional indemnity and contractual obligations.

Data Security

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. We hold Cyber Essentials Plus certification, which demonstrates our commitment to cyber security best practice.

Your Rights

Under data protection legislation, you have the following rights in relation to your personal data:

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. Cookies are small text files stored on your device when you visit our website.

We use essential cookies that are necessary for the website to function, as well as analytical cookies that help us understand how visitors interact with the site. You can manage your cookie preferences through your browser settings at any time.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Complaints

If you have any concerns about how we handle your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at ico.org.uk.